When can I open dispute?

When can I open dispute?

Generally the option to open a dispute will become available on the 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt.

Please notice that, if the package is in transit with normal logistics update, and still in delivery time of the order, you can open dispute only after delivery time is over (there is 15 days protection time for you to open dispute after delivery time is out). If you open dispute during this term, there will be a reminder

Note:

To know more about method of opening dispute, please refer to ‘How do I open dispute?‘

If you cannot open dispute, please refer to ‘Why can’t I open dispute?‘