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When can I open dispute?
Generally the option to open a dispute will become available on the 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt.
Please notice that, if the package is in transit with normal logistics update, and still in delivery time of the order, you can open dispute only after delivery time is over (there is 15 days protection time for you to open dispute after delivery time is out). If you open dispute during this term, there will be a reminder
Note:
To know more about method of opening dispute, please refer to ‘How do I open dispute?‘
If you cannot open dispute, please refer to ‘Why can’t I open dispute?‘
How can I add evidence or update my dispute?
You can go to Account-Order-Order Detail to add evidence or update your dispute by clicking ‘Dispute in Progress’.
n this article, you will find: When can you add evidence or update your dispute? How to add evidence or update your dispute?
When can you add evidence or update your dispute?
Seller is supposed to respond your request within 5 days after you open dispute. He/she may reject your request and put forward new proposal for you. You may respond seller’s proposal with new evidence/comments.
If you and seller cannot reach an agreement within 5 days, swift2buy will step in and offer a solution based on the evidence and description you’ve provided. You may respond swift2buy’s proposal accordingly.
