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How can I add evidence or update my dispute?
You can go to Account-Order-Order Detail to add evidence or update your dispute by clicking ‘Dispute in Progress’.
n this article, you will find: When can you add evidence or update your dispute? How to add evidence or update your dispute?
When can you add evidence or update your dispute?
Seller is supposed to respond your request within 5 days after you open dispute. He/she may reject your request and put forward new proposal for you. You may respond seller’s proposal with new evidence/comments.
If you and seller cannot reach an agreement within 5 days, swift2buy will step in and offer a solution based on the evidence and description you’ve provided. You may respond swift2buy’s proposal accordingly.
