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Topics

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  1. When will the seller send out the order?
  2. I haven’t received my parcel but it shows “Delivered”.
  3. Do I have to pay for customs and import taxes?

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  1. When will I get my refund?
  2. How to check my credit card refund?
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  1. I forgot the password, how to reset password?
  2. How do I change my email address?
  3. What can i do if i can not sign in my account?
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  1. What’s the dispute process after I have opened a dispute?
  2. What is Buyer Protection?

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  1. How to solve payment issues?
  2. How to add card and manage it for payment?

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  1. How do I get coupons or discounts?
  2. How do I use a coupon or discount?
  3. How to get/use promo code?

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Frequently Asked Questions

  1. I have not received goods. What can I do?
  2. How to check my refund?
  3. How to open dispute?
  4. How to cancel my order?
  5. My order was closed. What can I do?
  6. How to track my package?
  7. I cannot find order in my account.
  8. How to contact seller?

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Popular Solutions

Find Order & Account back

Payment Appeal

Change Password

Manage Cards

Change Email Address

Manage Shipping Address