Asked Questions

Asked Questions

Awaiting Order Arrival

  1. Why has the estimated delivery time changed and when will I receive the goods?
  2. When can disputes be opened?
  3. What should I do if the dispute processing time is too long and I don’t want to wait?
  4. Why my dispute can not be refund right now?
  5. Order processing time may be delayed about 5 days during International Workers’ Day

Refund

  1. In which situation can I receive a refund in my swift2buy pay Account?
  2. How to check my credit card refund?
  3. Why does it show that a refund is being processed after order cancellation?
  4. When will I get my refund?

Account Management

  1. How to get invoice of my order?
  2. Data Subject Rights
  3. How can I pay with swift2buy Bonus?

Product Selection

  1. How to manage shopping cart?
  2. I want to know more about product (size, color, shipment etc.)
  3. How to find good products/sellers?

Communication

  1. How to contact seller?
  2. What can i do if seller did not respond to me?
  3. How to contact seller by message?
  4. The seller doesn’t respond to me. What should I do?

Aftersales

  1. How can I add evidence or update my dispute?
  2. When can I open dispute?

Ordering & Payment

  1. Why the order status is Payment Processing?
  2. Why my payment was charged incorrectly ?(wrong value)
  3. Why moment was deducted without my authorization?
  4. The payment was deducted twice. What can I do?
  5. Why the order status shows “Payment being verified” after payment?

Coupon & Promotion

  1. [Black Friday] CashBack
  2. Spend&Save
  3. When the Black Friday Shopping Festival starts?
  4. Where to get coupons fast?

Feedback

  1. How do I leave feedback?
  2. Why my feedback is not displayed
  3. How do I change feedback?

Rules & Policies

  1. Data protection policy
  2. Swift2buy.com Privacy Policy
  3. User Agreements
  4. Swift2buy Community Guidelines