What’s the dispute process after I have opened a dispute?

What’s the dispute process after I have opened a dispute?

After you’ve opened a dispute, the seller will be notified and need to reply to your request in 5 days. click View details for updates/detail information of the dispute.

– If the seller agrees with your request of Refund Only or if he/she doesn’t reply within 5 days, dispute will be closed automatically, and you will get your refund in 3-20 working days.

– If the seller agrees with your request of Return Goods, you will be asked to return goods and submit tracking information in the system within 10 days.

– If the seller doesn’t agree with your request, you can click Edit to Update Proposal or wait for us to automatically escalate your dispute after 5 days. In this case we will help you look into the matter and try to find a suitable solution.

– If you are not satisfied with the offered solution or asked to provide more evidence, please click Edit to Update Proposal, click Upload Evidence to provide new evidence to support your request.