What should I do if the dispute processing time is too long and I don’t want to wait?

What should I do if the dispute processing time is too long and I don’t want to wait?

We are sorry that we are verifying the information with the logistics company, please wait for the checking, and don’t worry about your package and the money loss. If the logistics has not arrived till on-time-delivery, the dispute will be closed and refund to you.