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How to cancel my order?

1. Unpaid order

You can cancel directly by clicking ‘Cancel Order’ button on order detail page.

2. Paid order

You can cancel your order with seller’s approval. Cancellation process:

① Click ‘Request Order Cancellation’. Select a reason for cancellation

② Wait confirmation from seller. If seller did not respond within 48 hours, order will be cancelled automatically.

③ Refund will be processed to your bank/card account within 3-20 business days

Notes:

1. Order cannot be cancelled when order status is ‘Payment being verified’ or ‘Payment processing’. You can try to cancel the order after order status update.

2. Seller may not reply immediately due to high order volume (such as 11.11 Sales). Your patience on this will be appreciated.

3. If seller have sent goods out, but you haven’t received your order after delivery time is out, or you are not satisfied with the product you received, please get in touch with the seller first to try to come to a solution. If that doesn’t work, you can apply for a refund by opening a dispute before the Buyer Protection has ended.

When will the seller send out the order?

After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, swift2buy will close the order and return all the funds to you.

If you don’t want this order anymore, you can submit cancellation request by clicking How do I cancel an order?

​If the seller does not respond to your request within 48 hours, the order will be automatically closed and refund will be returned to your account. Please contact the sellers if they refuse to cancel your order as the cancellation might cause losses to the seller while he/she is preparing the shipment.