Feedback

How do I change feedback?

Once you have submitted your feedback, you won’t be able to revise it. However, you are welcome to add additional feedback and reply seller’s feedback to show your new opinions and images.

Please find the order on Published Feedback page, click the Leave more feedback button and the Reply to Feedback button to leave additional information.

Why my feedback is not displayed?

After you leave feedback for an order, the feedback will be displayed on Published Feedback page. Feedback will also be shown on the Product.

If you cannot find the feedback on Published Feedback page, please check:

1. Please check if you have submitted the feedback successfully. If the order is still on Orders Awaiting My Feedback page, please leave your feedback again as you did not submit the feedback successfully.

2. Please notice that the feedback might be removed if it violate feedback rules.

How do I leave feedback?

You can leave feedback for the order within 30 days of completing an order. Please follow the steps below to leave feedback for an order:

Step 1: Sign into My Orders

Step 2: Go to Manage Feedback, and click Orders Awaiting My Feedback

Step 3: Choose an order and click Leave Feedback. There will be the Leave Feedback button after order is completed.

Step 4: Finish the ratings and click Leave Feedback to submit the feeback.

You can also add description and upload pictures for the goods and service of the order. If you do not would like to show the account information, please select Leave Feedback as Anonymous.

* Some products do not support pictures uploaded in feedback.

Step 5: Feedback will be published after you finish it. Please check the result on Published Feedback page.

Seller’s feedback left for you will also shown on Published Feedback page after the feedback is published.

You can leave feedback once, and leave more feedback once for each order.