Communication

The seller doesn’t respond to me. What should I do?

Due to different time zone and leap order volume during shopping festival, sellers may be not reply in time. Hope you kindly understand this. Your patience on this is highly appreciated!

If a seller has not responded within a reasonable time frame, you can: 

– Find another seller

If a seller has not responded within a reasonable time frame, we suggest you find another seller offering the same product.

– Cancel the order

Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.

– Open a dispute

If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute. Please make sure you do this within the Buyer Protection period.

What can i do if seller did not respond to me?

Due to different time zone and leap order volume during shopping festival, sellers may be not reply in time. Hope you kindly understand this. Your patience on this is highly appreciated!

If a seller has not responded within a reasonable time frame, you can: 

– Find another seller

If a seller has not responded within a reasonable time frame, we suggest you find another seller offering the same product.

– Cancel the order

Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.

– Open a dispute

If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute. Please make sure you do this within the Buyer Protection period.

How to contact seller?

Please click “Contact” button on any page to start conversation with seller