Order processing time may be delayed about 5 days during International Workers’ Day
To celebrate International Workers’ Day, many of our sellers will be on holiday.
During that time, order processing and shipping time may be delayed. The seller response time for disputes created will be extended from 5 to 10 days.
If you have any questions or concerns, please contact our customer service team
Why my dispute can not be refund right now?
Currently the logistics is in normal transportation. If the logistics has not arrived till OTD(On-time-delivery), the dispute will be closed and refund to you.
What should I do if the dispute processing time is too long and I don’t want to wait?
We are sorry that we are verifying the information with the logistics company, please wait for the checking, and don’t worry about your package and the money loss. If the logistics has not arrived till on-time-delivery, the dispute will be closed and refund to you.
When can disputes be opened?
Disputes can be opened after ETA (Estimated delivery date) time.
Why has the estimated delivery time changed and when will I receive the goods?
Estimated delivery time will be changed according to the actual logistics and transportation situation. Usually you will receive the package within estimated delivery time.