I have not received goods. What can I do?

I have not received goods. What can I do?

– If the package is in transit with normal logistic update:

the majority of the packages will be delivered within the time frame promised by the seller.

If your package does not arrive by the promised time (PST), please open dispute and we will help you then. We appreciate your patience.

– If it is over promised delivery time, there is no tracking information, package is returned to seller/hold in customs/shipped to wrong address:

Kindly Reminder: By opening a dispute we could secure your payment from being released to the seller and it would not affect the normal delivery of your parcel at the same time.

 If it is over protection time, but still not received the goods:

Since you cannot open dispute as you have not open dispute in protection time, you will need to  contact the seller for help. Also we highly suggest that, next time, you open a dispute in buyer protection period to claim refund.