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How to solve payment issues?
If you could not pay for your order through card, please check My Appeal as below:
1. When there is appeal pending on the page, you need to submit with required documents first;
2. In case, you have already appealed online, kindly be awaiting for 1 business days;
3. Otherwise, you could change the payment methods or ensure your card is valid and with sufficient fund.
If there is payment errors, you may follow the suggestions as below to solve the problem:
- Insufficient funds in card or account of payment. Please top up your account for payment again or use another card/method instead.
- Rejected by bank or financial institution, only from whom the detailed reason for rejection can be confirmed. you may contact your bank to get detailed information or use another card/method instead.
- Card is not supported/Incorrect information of card. Please double check if you have input correct information of card for payment. If you got error after double checking, please pay through another card/method instead.
- Due to security reason, card verification(appeal) is required.
- Incomplete information of the order. Check if name in the shipping address has been filled in correctly; correct & complete information is required.
- Expiry date of card is wrong or the card is expired. Please try again with correct expiry date or contact your bank for help. Besides, you may use another card/methods instead.
- Something wrong with the card information. Please check and input correct card information.
- This card is restricted by bank. Please confirm with bank to get resolve the problem, or use another card/methods instead.
- Currency selected for this payment is not supported. Please change to USD or other currencies to try again.
- Exceeding limit of your card or bank account. Please modify limit of your card or bank account and try again. Besides, you may use another card/methods instead.
- Wrong CVV code was entered. Please enter correct CVV code for payment again.
