How to open dispute?

How to open dispute?

You can apply for a refund if you’ve not received the order by the end of Buyer Protection period or if you want to return your order for a refund. You can go to the Account > Orders > Order details to apply, manage or track your refund.

When can you get a refund?

Order not shipped out

If the seller has not yet shipped out your order, you can cancel for a refund:

• Go to My Account > Order> Order detail of the order you want to cancel.
• Click on the Cancel order button.

The refund will be processed within 3-20 business days depending on your payment method.

Order shipped out by not received

If the seller has shipped out the order but you haven’t received it yet,

• Start a dispute by going to Account > Order > order details of the specific order and open a dispute
• Select Refund only for the application type

After-delivery item issues

If the order or the packaging is damaged, item received has issues, or it’s not as described then you can;

• Start a dispute by going to Account > Order > order details of the specific order and open a dispute
• Select Refund & Return or Refund only for the application type

How to apply for a refund?

Open a dispute

• Go to Account > Order click on order details on the item you want a refund or refund for a return
• Click on Open Dispute to initiate the process

Select the dispute details

• Select the reason why you are applying for a refund
• Specify the refund amount you’d like [shipping fee refund will be applicable if you return the entire order]
• Select & confirm the refund method where you’d like to receive the refund amount to get debited.
• Describe the issue and add relevant images

Check the progress of your refund

The seller will respond within 5 days after this & keep an eye on updates. To check the progress of your update;

• Go to Account > Order> Order details of the item you want to refund
• Current status is mentioned on the dashboard as In progress
• Click on Handle now to take any action

Confirm the solution provided

• If you agree with the seller’s solution, you may Confirm.
• If you don’t agree, you can provide more evidence to the seller.
• After 5 days, if there’s no solution swift2buy will step in and provide solutions based on the evidence you’ve provided.

Refund ended

On agreement, a refund will be sent to the Refund method selected. It takes 3-20 business days for the refund amount to be reflected in the system. You can check the payment method or the dispute dashboard to ensure a refund has been received.