English
Arabic
Shopping Cart
Close
How do I use a coupon or discount?
When you place your order, you can use your coupon or get a discount. Here’s how:
1. Make sure you know when you can use the coupon.
- Go to My Coupons to see which coupons have been added to your account.
- When using your coupons, please pay attention to the following:
- a. The minimum spend
- b. The validity period
- c. The coupon rules
- Tips:-Price will not be adjusted if the order is not meet the minimum spend-Seller coupon is only available for the goods in the selected shop
- Seller discounts are given automatically. To see how much you need to spend to get the discount, just check the dropdown menu or ‘Get coupons’.
2. Place your orderFound something you want to buy? Click Buy Now or Add to cart to place your order.
3. Use the coupon when you confirm your order. You will then be taken to the Order Confirmation page, where you need to confirm your order and use your coupon.
Available discounts and coupons are shown automatically.
The order total will be updated, showing you the final price and how much you have saved.
Sometimes, it looks like no coupons are available. In this case, you can check the following:
1. Are you meeting the minimum spending requirement? If not, you could choose add more products to your cart.
2. Is your coupon still valid? If the coupon has already expired or isn’t active yet, you can’t use it on your order.
How do I get coupons or discounts?
You can get coupons and discounts in many different ways:
1. On the product page
2. In your Cart
- You can get select coupons and seller coupons in your cart.
3. On sale pages
During large sales, such as our Anniversary Sale and 11.11, you will find different activities or games to win coupons and coins (which can be exchanged to coupons).
What is Buyer Protection?
Our Buyer Protection starts the day the seller ships your order and lasts up to 90 days. You can see if an item is protected under Buyer Protection on the item detail page to check the exact validity for the item of choice.
What are the benefits?
Money back guarantee
- Get your money back, if:
- you’ve not received your order by the end of Buyer Protection period
- the item you received is not as described
- you start a dispute and provide evidence to support your claim
How to use Buyer Protection
Contact the seller
- Chat with the seller, if:
- your item has not arrived within the promised estimated delivery time & it’s under Buyer Protection [up to 90 days from when the item is shipped out by the seller]
- the item received is not as per the description provided on the detail page you’ve received an incorrect size/color/type from what you ordered
Reach an agreement
- Let the seller understand you situation
- They might track your order in case of any delivery issues or if the item’s not delivered
- They’ll check the item order information and the details you provide them in case of incorrect item type/style
- Provide relevant images and screenshots for them to confirm and reach a solution
Initiate a dispute
If the seller doesn’t respond or you can’t reach an agreement, swift2buy will step in for you:
- Go to Account > Order > Order details and initiate a dispute
- Select the item you’re not satisfied with/have not received the item
- Select Refund only or Refunds & Return application type
Get your refund
- You can check the refund in your original payment method
- It takes 3-20 working days depending on your payment method to get a refund
What’s the dispute process after I have opened a dispute?
After you’ve opened a dispute, the seller will be notified and need to reply to your request in 5 days. click View details for updates/detail information of the dispute.
– If the seller agrees with your request of Refund Only or if he/she doesn’t reply within 5 days, dispute will be closed automatically, and you will get your refund in 3-20 working days.
– If the seller agrees with your request of Return Goods, you will be asked to return goods and submit tracking information in the system within 10 days.
– If the seller doesn’t agree with your request, you can click Edit to Update Proposal or wait for us to automatically escalate your dispute after 5 days. In this case we will help you look into the matter and try to find a suitable solution.
– If you are not satisfied with the offered solution or asked to provide more evidence, please click Edit to Update Proposal, click Upload Evidence to provide new evidence to support your request.
What can i do if i can not sign in my account?
Scenario 1: Account name or password is incorrect.
Solution: Check whether the account id/email address/password you have entered is correct. If you have forgot password, please recover the password and try login again.
Scenario 2: Verification is required because an unusual activity is detected.
Solution: Please sign in from your PC (computer) and click “REGAIN ACCESS” as below to verify your cellphone number. After successful verification, your account will be available again.
Scenario 3: SNS(Social Network System) account login problem, including Google, Facebook, Twitter, Pinterest, Instagram, VK, OK.
Solution: Please sign in directly with your third party account and password
How do I change my email address?
To change your register email address, please follow the below steps:
- Sign in your account;
- Change Email Address;
- Choose “Email Verification”, then click on “Click here to receive verification code” to receive a verification code in your current registered email;
- Enter the verification code you received;
- On the next page, enter your new email address, and also click on “Click here to receive verification code” to receive a verification code in your new email;
- Enter the verification code and click on “Submit”.
I forgot the password, how to reset password?
1. Check if keyboard’s “Caps Lock” light is on as your password is case sensitive
2. Ensure you don’t enter blank spaces before and after your password
Tips: If you do not know where did you register the account, try to reset on both sides.
How to check my credit card refund?
Step 1. Please check if it has been 20 business days after refund is successfully processed by swift2buy. If not, please kindly wait. Normally, it will be received by you within 3-20 business days to your bank account.
Step 2. Check the bank statement from 2 days before the payment was made to 20 business days after the refund was successfully processed.
When will I get my refund?
Please take easy that the fund is guaranteed as swift2buy knows how important your money is and we make sure that the refund is handled accordingly.
Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by swift2buy.
please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status.
Do I have to pay for customs and import taxes?
- You may be charged customs duties and taxes for something you bought on swift2buy because:
• Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller.
• When shopping on swift2buy, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty.
The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority.
You are responsible to clear VAT on all purchases made on AliExpress. This can be done through the VAT clearance procedure of your local customs authority in your country of residence.
Please note: Customs duties and taxes are never covered by swift2buy.
To avoid any unforeseen surprises, please pay attention to the following:
• Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges.
• Contact your local post or customs office to find out more about your country’s customs duties and taxes.
• Import duties, taxed or other customs-related charges are normally collected by the shipping company upon delivery.
• Sellers are not responsible for delays caused by the customs department in your country.
• Additional costs or delays may occur during international trade.
• Some sellers offer domestic delivery. This means that they will send your order from a warehouse in your country. In this case, you won’t be asked to pay for any additional customs duties and taxes.
