English
Arabic
Shopping Cart
Close
When the Black Friday Shopping Festival starts?
The warm up period of the shopping festival begins on Nov 22, 2022 00:00:00 PT and end on Nov 23, 2022 23:59:59 PT.
The big sale of the shopping festival begins on Nov 24, 2022 00:00:00 PT and end on Nov 29, 2022 23:59:59 PT.
Therefore, please try to place order for the products with a big discount from Nov 24, 2022 00:00:00PT.
Spend&Save
What is the Spend&Save?
- Spend & Save is a discount that increases as your per purchase total increases, and there is a maximum discount limitation per purchase. For example, if you try to enjoy the Spend & Save which is US $3 off every $30, you may get a maximum US$9 savings per purchase when your order above US$90.
- It’s a unique offer because it can be used alongside other discounts, promo codes and coupons, for even larger savings.
- Spend & Save is only applicable on select items from select stores that are participating in this campaign.
How to get the Spend&Save?
- You may find the items with Spend & Save discount during the warm-up period of the big sale, however, the discount only could be used when the big sale starts. Therefore, please try to add the items to the shopping cart and purchase them later.
- Add qualifying items to your cart when it reaches the minimum spending requirement, you will get a discount after payment.
- Please note there is a maximum discount limitation per purchase. For example, if you spend US $90, you will get $9 off. And if you spend US $120, you still will get $9 off.
Why could not I get the Spend&Save?
- The Spend & Save discount is only available when the big sale starts, if you try to place order during the warm-up period of the big sale, you may not enjoy it.
- The discount is only available for the selected items with the label ‘** off every ** spent’, for example ‘$3 off every $30spent’.
- The discount is only available when the amount of your purchase (excludes shipping cost, tax) reaches the minimum spending amount.
Black Friday Cash Back
When campaign starts？
This campaign begins on 24/11/2022 (PST ) and ends on 29/11/2022 (PST ).
What is bonus and how to check it?
Bonus is given as the reward of cashback and is issued with an expiration date. They can be directly deducted as cash when paying for items on swift2buy.
You can check the details of your Bonus in Account>Payment>Bonus. Before the order is shipped the Bonus are “pending Bonus”. If you check after the order is shipped, the Bonus you can use will be marked as “available Bonus”.
How to use bonus？
1)Bonus can be used to offset cash when you pay for your order within the valid period.
2)Bonus can be used in combination with other benefits (including swift2buycoupons, promo codes etc). Payment channels support card payments, balance payments and installment payments;
3)To use Bonus, you must have an AE Payment account.
4)Bonus cannot be used for payment of virtual goods.
5)You may need to choose EUR/BRL/USD as the payment currency.
6)Bonus cannot be used to pay for orders below 0.1EUR/1.1BRL/0.1USD.
Why could not I get bonus after after paying orders?
-Please ensure this activity is available in your country by checking whether the items have cashback benefits in your country;
-Please ensure the item your purchased with cashback benefits;
-Please ensure you have activated the Bonus before seller ships the order and do not cancel it finally;
-You could get a maximum amount during the big sale, please ensure the bonus does not reach the maximum;
-If you have orders without payment, it will be calculated in the list of bonus could be get and please ensure this no orders without payment or please finish the payment as soon as possible.
How can I pay with swift2buy Bonus?
When you pay with your cards or swift2buy Balance, your swift2buy Bonus will be applied automatically.
Data Subject Rights
If you have any questions regarding our Privacy Policy or if you wish to access or correct your Personal Data, you may send your request
How to get invoice of my order?
If you are asking Customs clearance invoice, kindly note that the invoice is offered by the seller who supplies the product. It is advised that you get in contact with your seller to get assistance.
If you are asking GST/VAT invoice, invoices are available for all orders on which swift2buy has collected VAT at check-out. You can find your invoice on the order list page: My Orders / All Orders/ “Download Invoice”
Why the order status shows “Payment being verified” after payment?
There will have payment verification process in system to guarantee your payment safety.
Kind reminder:
① 95% orders will be verified within 3 hours
② 99.9% orders will be verified within 24+6 hours
Payment will be successful after verification, thanks for your understanding and patiance on this.
Successful verification will help update the order status to “Awaiting Shipment”. After order status updates, the seller will be preparing the shipment.
Unsuccessful verification breeds a closed order. Payment will be returned to your credit card which you used to pay for this order, normally you will receive the refund in 10-20 days.
The payment was deducted twice. What can I do?
Possible reasons and suggestions:
Reason1：payment was triggered multiple time on unpaid order and processed successfully.
Suggestion: As payment for each order will only be received once on swift2buy, refund will be processed to you automatically by your bank. Normally, it takes 3-20 workings days to original payment method.
Reason2：payment for another order with same value.
Suggestion: please visit ‘My Order’ page to check if any other order with same value. If yes, submit cancellation on order detail page.
Reason3：Bank hold on money temporary. Sometimes, bank sends message for payment authorization first and deduct money from your account after payment captured. In total, money will be removed only once.
Suggestion: you may confirm with bank if you still have concern on this. Thanks for your cooperation.
Why money was deducted without my authorization?
Please double check if you are the owner of the account, if yes, i would like to suggest you:
1. Check with your family members or friends to confirm that any of them might use the card for paying order
2. Contact with bank to request claim chargeback for unauthorized transaction if payment was not operated by you
Why my payment was charged incorrectly ?(wrong value)
If extra money has been deducted from your account, it may due to:
-you may check wrong order number
– currency rate change
– service fee or transaction fee charged by bank. For example, paypal method, bank will charge extra handling fee for every transaction
