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Data protection policy
Ensuring the data security and privacy of our users across the world is of almost importance to us. Our data protection policies are compliant with some of the most stringent international standards including the GDPR. Please be assured that we do not store user data without authorization and any data collected is strictly used to enhance our users’ shopping experience only.
The seller doesn’t respond to me. What should I do?
Due to different time zone and leap order volume during shopping festival, sellers may be not reply in time. Hope you kindly understand this. Your patience on this is highly appreciated!
If a seller has not responded within a reasonable time frame, you can:
– Find another seller
If a seller has not responded within a reasonable time frame, we suggest you find another seller offering the same product.
– Cancel the order
Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.
– Open a dispute
If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute. Please make sure you do this within the Buyer Protection period.
What can i do if seller did not respond to me?
Due to different time zone and leap order volume during shopping festival, sellers may be not reply in time. Hope you kindly understand this. Your patience on this is highly appreciated!
If a seller has not responded within a reasonable time frame, you can:
– Find another seller
If a seller has not responded within a reasonable time frame, we suggest you find another seller offering the same product.
– Cancel the order
Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.
– Open a dispute
If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute. Please make sure you do this within the Buyer Protection period.
How do I change feedback?
Once you have submitted your feedback, you won’t be able to revise it. However, you are welcome to add additional feedback and reply seller’s feedback to show your new opinions and images.
Please find the order on Published Feedback page, click the Leave more feedback button and the Reply to Feedback button to leave additional information.
Why my feedback is not displayed?
After you leave feedback for an order, the feedback will be displayed on Published Feedback page. Feedback will also be shown on the Product.
If you cannot find the feedback on Published Feedback page, please check:
1. Please check if you have submitted the feedback successfully. If the order is still on Orders Awaiting My Feedback page, please leave your feedback again as you did not submit the feedback successfully.
2. Please notice that the feedback might be removed if it violate feedback rules.
How do I leave feedback?
You can leave feedback for the order within 30 days of completing an order. Please follow the steps below to leave feedback for an order:
Step 1: Sign into My Orders
Step 2: Go to Manage Feedback, and click Orders Awaiting My Feedback
Step 3: Choose an order and click Leave Feedback. There will be the Leave Feedback button after order is completed.
Step 4: Finish the ratings and click Leave Feedback to submit the feeback.
You can also add description and upload pictures for the goods and service of the order. If you do not would like to show the account information, please select Leave Feedback as Anonymous.
* Some products do not support pictures uploaded in feedback.
Step 5: Feedback will be published after you finish it. Please check the result on Published Feedback page.
Seller’s feedback left for you will also shown on Published Feedback page after the feedback is published.
You can leave feedback once, and leave more feedback once for each order.
How to find good products?
How do I find a product?
1. Type the name of the product you’re looking for into the search bar. You can search for products by name or features, such as brand, artist, part number, etc.
2. If you have not decided what product you would like to find, you can try to search for the product in the categories section or our promotion product list under the search bar.
3. Narrow your product search by using the advanced search tools.
Note:
– Detailed product information is displayed on the product details page. This information includes product specifications, seller information and buyer reviews.
I want to know more about product (size, color, shipment etc.)
To get product details, please take below steps:
Step 1. Open product page by clicking product’s title or picture
Step 2.
– Check ‘Overview’ to know description of the products, product images, packaging information
– Check ‘Customer Reviews’ to refer to other consumers’ comments after buying
– Check ‘Specifications’ to know Item specifics (Material, Size, Item Type, Feature, etc.)
– Check ‘Shipping’ to choose satisfactory shipping method
– Check ‘Buyer Protection’ to know how swift2buy protect your benefit
I want to know more about product (size, color, shipment etc.)
To get product details, please take below steps:
Step 1. Open product page by clicking product’s title or picture
Step 2.
– Check ‘Overview’ to know description of the products, product images, packaging information
– Check ‘Customer Reviews’ to refer to other consumers’ comments after buying
– Check ‘Specifications’ to know Item specifics (Material, Size, Item Type, Feature, etc.)
– Check ‘Shipping’ to choose satisfactory shipping method
– Check ‘Buyer Protection’ to know how swift2buy protect your benefit
You can use the Shopping Cart to save products and pay for several products at once. Up to 100 items could be saved in Shopping Cart.
Why price shows different on shopping cart page and checkout page?
When you place order, the price is calculated based on your shipping address
If receiver country is different, then price may be different.
Where to get coupons fast?
During the shopping festival, we will offer different coupons in the 「coupon center」. Please click here to get the detail information and benefits.
