The payment was deducted twice. What can I do?

The payment was deducted twice. What can I do?

Possible reasons and suggestions:

Reason1：payment was triggered multiple time on unpaid order and processed successfully.

Suggestion: As payment for each order will only be received once on swift2buy, refund will be processed to you automatically by your bank. Normally, it takes 3-20 workings days to original payment method.

Reason2：payment for another order with same value.

Suggestion: please visit ‘My Order’ page to check if any other order with same value. If yes, submit cancellation on order detail page.

Reason3：Bank hold on money temporary. Sometimes, bank sends message for payment authorization first and deduct money from your account after payment captured. In total, money will be removed only once.

Suggestion: you may confirm with bank if you still have concern on this. Thanks for your cooperation.